Frequently Asked Questions
Everything you need to know about our premium home and espresso products.
What is the standard shipping timeframe for large equipment?
Most orders are processed within 1-2 business days. For large espresso machines and home appliances, shipping typically takes 5-7 business days via our specialized freight partners to ensure safe handling.
Do Ascaso products come with a manufacturer warranty?
Yes, all our machines come with a 2-year limited warranty covering manufacturing defects. We also provide a 5-year warranty on all thermoblock boilers to ensure long-term reliability in your home.
What is your return policy for home appliances?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, machines that have been used with water or coffee may be subject to a restocking fee.
Are the materials used in your machines food-safe and sustainable?
Absolutely. We prioritize high-quality materials like stainless steel, aluminum, and brass. Our 'Lead Free' technology ensures that no heavy metals migrate into your water, meeting the strictest international health standards.
Do you offer technical support for machine setup?
Yes, we provide comprehensive digital manuals, video tutorials, and live customer support to help you calibrate your machine and achieve the perfect brew at home.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Affirm for eligible purchases.