Returns & Exchanges

At Ascaso, we want you to be completely satisfied with your home equipment; if you are not, you can return your purchase within 30 days of delivery for a full refund or exchange. Please ensure all items are in their original packaging and unused condition to qualify for a return.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original box with all manuals and accessories included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to the outside of your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will process your refund to the original payment method within 5-7 business days.